Support
Getting started
How do I open an account?
Visit our website: www.4T.com | Create Live account
What are the documents required?
To verify your account, you are requested to submit the below documents:
- A clear copy of a Proof of Identity, in the form of a National ID card or International Passport. Your full name, a photo, date of birth, and date of expiry must be clearly visible on the documents. Both sides of the document need to be submitted.
- A copy of a Proof of Residence, not older than 3 months, in the form of a utility bill (electricity, water etc.) or bank/card statement. The document must clearly show your full name, residential address, date of issuance, and a company stamp or logo.
How do I verify my email?
After you submit your personal details on the KYC form, you should receive an email to your inbox titled “Verify Email Address”. Open the email and click on the ‘Verify Email Address’ button to continue your onboarding process. If you do not receive a confirmation email in a few minutes, please check your Junk/Spam folder.
How do I update my account details?
If you wish to change any information previously submitted in your application, send us an Email to [email protected] or call us on +442033016473.
How can I change my account password?
Login into your client portal portal.4t.com and navigate to “Profile” -> “Personal Information” -> “Change Password”.
Support
Financials
How do I fund my account?
- To fund your account, login into your client portal portal.4t.com. Navigate to “Transfers” -> “Fund Account” -> “From Account”. Choose your method of funding, then choose “To Account” to pick between your landing and your trading account. Insert the amount you wish to transfer and then select under “Broker Receiving Account” the source you wish to transfer to.
- From your dashboard, click on “Fund Account” and follow the same process.
What currencies can I fund my account with?
- USD
- EUR
- GBP
How I can I withdraw money from my account?
- Login into your client portal portal.4t.com and navigate to “Transfers” -> “Internal Transfer” -> “From Account” select your trading account -> “To Account” select your landing account. Enter the amount you wish to transfer in the “Amount” field and then click “Submit”.
- After that, navigate to “Withdraw Funds” -> “From Account” and select your landing account -> “To Account” and select your source of fund. Enter the amount you wish to transfer in the “Amount” field and then click “Submit”.
Where can I view my payment transactions?
Login to your client portal portal.4t.com. Navigate to “Transfers” and then click on “Transaction History”.
What is the minimum deposit amount?
Minimum amount to deposit is $50.
What are the fees on my account?
There are no fees on the account, however all money transfers are subjected to a certain fee by the receiving and source banks.
Support
Products and Trading
How much leverage can I have on my account?
You can have up to 1:500 leverage on your account depending on your risk appetite.
Why can’t I close my trade?
You can only close a trade during the instrument’s trading hours. In the case of extreme market volatility, illiquidity, or suspension of the underlying market, some instruments might not be available to trade.
What are the trading hours?
*Insert timetables created*
Support
Platforms
How do I download the platform?
- For MT4 on iOS, click MT4 for iOS
- For MT4 on Android, click on MT4 for Android
- For MT4 on desktop, click on MT4 for Desktop
How do I access my account on the platform?
After you have downloaded the platform, navigate to “Settings”. Click on “New Account”. Search for our server *insert server options* and then insert your login and password received by email.
Why can’t I see all the instruments?
- For MT4 on desktop terminal: In the Market Watch, right click on any symbol then press “show all “.
- For MT4 on Android and iOS, click on the cursor(plus) button in your “Quotes” page and add the instruments you would like to trade.
How do I place my stop loss/take profit?
- When you open an order ticket or open position window, under the “Volume” case you can add your Take Profit and Stop Loss.
- To modify any open order, right click on it then “Modify or Close Order”.
- Double click on the open position to modify your order.
How I can change my trading account password?
To change your trading account password, login to your client portal portal.4t.com. Navigate to “My Accounts”. Click on your trading account number in blue. Under the “Account Platform” section, click on “Change Password”.
How do I close a position?
- For MT4 on desktop terminal: Under the “Trade” section, right click on the open position you wish to close and press on “Close Order”.
- Double click on the open position in you Terminal then “Close”.
Support
Regulators
Is 4T regulated?
4T Limited is authorized and regulated by the Seychelles Financials Services Authority (FSA) under license number SD058.
Support
Glossary
Definitions
For the purpose of this Contract, the following terms have the following meanings, unless otherwise required by context:
“Account(s)” means all and any of the Client’s accounts on the books of the Company opened or which might be opened for the purchase, sale, and/or any other dealing in Securities or in connection therewith.
“Applicable Law” means any national, local, or other statute, law, rule, code guidance, order, or decision of a Governmental Authority and, for the avoidance of doubt, includes all the provisions of FSA’s laws and Regulations.
“Application Form” means the form supplied by the Company that the Client completed, whether in hard copy or electronically on the Website, in order to apply for an account.
“Assets” means assets as determined, by the Company, from time to time to be eligible for constituting Margin Coverage, that should be maintained in the Account as Equity deposits.
“Base Currency” means, subject to the Company’s agreement, the currency in which the Client chooses to have his account denominated.
“Bid” means the price at which the Client can sell (subject to terms of this Contract).
“Business Day” means a day on which the Company is open for general business in Seychelles and, if on that day a transaction is to be undertaken that involves another financial institution in another country, the principal financial center of that country.
“Buy” (including “Long”)means making a Buy Transaction or “buying the market” quoted by the Company.
“Company” means 4T Limited.
“Contract” means the present contract, as amended, or supplemented by the Company from time to time.
“Credit Account” means an account where the Company has offered a credit line to use as Trading Resources.
“Default Debit Interest Rate” means the highest rate charged by the Company on overdrawn accounts, and debtor amounts, as set and as amended from time to time, at the Company’s sole discretion in accordance with its usual practice.
“Deposit Account” means an account where the Client needs to deposit funds before the Client can place any Transactions.
“Event of Default and Termination Events” means any one of the events described as such in the Contract.
“Execution-Only” means orders to buy or sell Securities given by the Client on its own initiative and for which the Client did not receive advising services from the Company.
“Expiry Date” means the date and time at the end of the contract period at which an expired Transaction will settle.
“FSA” means Financial Services Authority of the Government of Seychelles.
“Instruction” means any demand, instruction, order or request addressed and delivered by the Client or Client’s representative(s) to the Company in accordance with the provisions of this Contract.
“Joint Account” means an account opened by the Client together with one or more than one person.
“Limit Order” means an instruction to take a profit on an open Transaction if the Company’s Quote reaches the level requested. A Limit Order can be added to an open Transaction or to a New Order (contingent on that New Order being executed).
“Margin Call” means a request for the payment of monies to cover a deficit, arising as a result of adverse market movement or otherwise, in order to enable one or more open Transactions to remain open and not be subject to enforced closure.
“Margin Level” means an amount equal to the unencumbered Trading Resources on the Client’s account divided by the margin required to maintain all open Transactions, as determined by the Company and expressed as a percentage.
“Margin Facility” if a margin facility is granted, means such amounts as from time to time lent by the Company to the Client, as calculated by the Company from time to time.
“Margin Coverage” means the margin coverage of Assets, as determined by the Company from time to time in accordance with its usual practice, which is to be maintained, at all times, as security for the Client’s debts and liabilities arising under or in connection with the transactions in Securities.
“Order” means any or all of the types of instructions to open a new Transaction or close an existing Transaction that the Company offers, including but not limited to Instant Orders, Limit Orders, Market Orders, Stop Loss Orders.
“Overnight Financing” means the credit or debit applied to the Client’s account when the Client holds a Transaction in certain contracts open from one trading session to the next and reflects the financing costs of doing so.
“Platform” means our trading platform, the MetaTrader platform and any successor or replacement trading platform.
“Quote” means the price quoted by the Company. All Quotes are based upon an Underlying Market that is sourced from either a recognized global exchange or from a wholesale counterparty.
“Quoting Hours” means the times detailed in the Market Information when the Company quotes our Market.
“Sell” and “Short” means making a sell Transaction or “selling the market” quoted by the Company.
“Securities” commonly refers to any form of financial instrument and Contract For Difference (CFD), such as Foreign Exchange, Indices, Equities, Debt Instruments, Commodities, and Crypto currencies.
"Services" refers to the services offered by the Company, from time to time, which include dealing and portfolio management services of securities.
“Size” means the Size of the Buy or Sell Transaction. The standard, minimum, and maximum Transaction Sizes that the Company allows can differ from Market to Market.
“Slippage” and “Slip” means when an Order is executed at a different level to the specified Order level.
“Stop Loss Oder” means an Order to close an open Transaction at a pre-determined level.
“Stop Out” means the function which closes open Transactions at a pre-determined level when more than a specified percentage of funds available to support the open Transactions have been eliminated by the impact of adverse market movement.
“Trading Partners” means anyone with whom the Company has a contractual relationship, for example but not limited to: partnership relationship, agency relationship, white label relationship, or an introducing broker relationship.
“Trading Robot” means an automated trading system used in conjunction with a Platform.
“Trailing Stop Orders” means an order to automatically track a profitable open Transaction and close it if the market changes direction and start reducing the uncrystallized profit.
“Transaction” means any derivative trade entered with the Company via a Platform, in respect of the following types of instrument: (i) contracts for difference; (ii) rolling spot foreign exchange; (iii) and such other investments as the Company may from time to time agree to offer, in each case in respect of, or any combination of commodity, equity, currency, interest rate, and index.
“Underlying Market” means the market in which the physical underlying assets (from which the Company’s markets and prices are derived) are traded.